Refund & Return Policy
Effective Date: 02/07/23
Thank you for using Deco Peinture SARL and using our website and services. We strive to provide you with high-quality digital products. However, if you are not completely satisfied with your purchase, we offer a refunds and returns policy outlined below.
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Eligibility for Refunds and Returns
1.1 Digital Products: Please note that our products are digital and non-tangible, delivered electronically. Due to the nature of digital products, we handle refunds and returns differently from physical goods. Refunds and returns are subject to specific conditions.
1.2 Acceptable Grounds: You may be eligible for a refund or return in the following circumstances: a) Duplicate Purchase: If you accidentally purchased the same product multiple times, we will process a refund for the additional purchases. b) Technical Issues: If you encounter technical difficulties that prevent you from accessing or using the purchased product, please contact our customer support for assistance.
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Refunds Process
2.1 Refund Requests: To initiate a refund request, please contact our customer support via email at yourdesigner@decopdesigns.com. Please provide your order details and a brief explanation of the reason for the refund request.
2.2 Review and Processing: We will review your refund request within a reasonable timeframe. If your request meets the eligible grounds stated in section 1.2, we will process the refund accordingly.
2.3 Refund Method: Refunds will be processed using the original payment method used for the purchase. Please allow for a reasonable processing time, which may vary depending on your payment provider.
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Returns Policy
3.1 Return Requests: Since our products are digital and non-tangible, physical returns are not applicable. Instead, please contact our customer support at yourdesigner@decopdesigns.com to discuss any concerns or issues you may have encountered.
3.2 Customer Support: Our dedicated customer support team is available to address your queries and provide assistance. Please reach out to us via email at yourdesigner@decopdesigns.com, and we will respond to your inquiries as promptly as possible.
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Contact Information
If you have any questions or require further information regarding our refunds and returns policy, please contact us at:
Deco Peinture SARL Almaza Street, Sedd El Bouchrieh, Beirut, Lebanon Email: yourdesigner@decopdesigns.com
We value your satisfaction and aim to resolve any issues to the best of our abilities. Your feedback is important to us as we continuously improve our products and services.